It was Major. He was in a bind.
He didn’t say much – he didn’t have to. There was a crisis. Something about statements. That much came through loud and clear. Major said he’d be coming Monday morning with
the details. And he hung up.
Monday morning he explained: on Friday, trouble descended at the headquarters of Major’s Financial Institution like never before. They’d been hit hard, blindsided by a crisis completely
out of their control. And suddenly nothing was going out – no statements, no notices, nothing.
They were dead in the water.
Major’s disaster wasn’t natural but it was a disaster
nonetheless. And with the potential for even more disastrous
consequences, if something wasn’t done soon.
The clock was ticking.
Thoughts quickly turned to one course of action: the one
thing no one ever wanted to do. The unthinkable. But they
had no choice: they had to activate The Disaster Recovery
Plan . . . and quickly.
The Disaster Recovery Plan was their only hope.
Major’s Disaster Recovery hopes were in the hands of
FlexDigital, one of the largest commercial mailers in the state
of Alabama and one of the emerging forces in statement
processing in the Southeast. Like most Disaster Recovery
plans, this one had never been activated before, never seen
the stress and strain of the real world. Still, Major knew all of
their eggs were in this one basket, which explained why they
were at FlexDigital Monday morning hoping for a miracle.
They came to the right place.
Major needed statements in the mail as soon as humanly
possible and every two days thereafter. They provided data
during the day Monday, and FlexDigital Systems personnel
pounced on it like, well, like disaster recovery pros coming to
the aid of a major financial institution in its hour of need. Two
days later statements amazingly began mailing, followed a
short time later by letters, all with postage discounts never
before seen by Major. Suddenly, in the midst of this terrible
crisis, Major was enjoying service they had never experienced
before and saving money in the process. Needless to say,
they were impressed.
The relationship is thriving. FlexDigital continues to process
all of Major’s statements and notices. And according to
Major’s sources, FlexDigital has “raised the bar” with it’s level
of service, support and performance.
Now Major, it’s time for that happy hour. |
